Renter’s qualifications:
To rent a car from Upmove Rent and Lease, the renter must:
Have a valid Greek, European (for E.U. countries) or International (for countries that don’t belong to E.U.) driving license.
Have a personal credit or debit card.
Vehicle collection:
When collecting the vehicle all renters need to have:
A valid driving license.
A personal credit or debit card. Third party credit cards are not accepted unless there is a written validated authorization.
The vehicle will be provided with a full tank of fuel and must be refilled prior to car return, otherwise a charge of fuel* in addition to a refuelling fee of 90,00€ will apply.
When collecting the vehicle, the renter will be given a Rental Agreement in which he is obligated to read and sign. The Rental Agreement will show all services and insurances provided as well as any extra services/insurances that the renter might request with their relevant charges.
It is very important that the renter checks and reports any existing damage on the vehicle in order to avoid any charges regarding damages caused by a previous renter. The renter has to sign at collection/delivery a condition form for any damages to the vehicle.
* Depends on the valid average fuel cost.
Insurance:
All Upmove Rent and Lease vehicles are insured:
Against liability to third parties (excluding driver) for death and injury up to 1.220.000,00€ per victim.
Material damages to third parties (excluding the Upmove Rent and Lease vehicle) up to 1.220.000,00€.
For fire of the Upmove Rent and Lease vehicle.
Glass and windscreen, side windows, rear windows (except mirrors and lights).
If the Upmove Rent and Lease vehicle is damaged or stolen by renter’s culpability or negligence, the renter will be liable, up to the total car’s commercial value at the time of accident or theft.
Theft Protection (T.P.)
If the renter accepts (and signs) the relative contract terms, he disposes of the responsibility for car groups:
GROUP A, GROUP B, GROUP C,GROUP H, GROUP D, GROUP S
Note: Theft Protection (TP) is not valid in case of driver’s negligence
Full Damage Waiver (F.D.W.) and Theft Protection (Τ.P.)
Also we provide Theft Protection (Τ.P.), included in the above price and the renter accepts (and signs) the relative contract terms, he disposes of the responsibility for the theft, and fire of the car.
Note: Theft Protection (T.P.) is not valid in case of driver’s negligence.
Note: None of the above insurances cover damages caused by infringement of the traffic law, as well as damages to tires, mirrors, lights, car parts underneath the vehicle and in the cabin.
Collection / Delivery:
Collection and delivery is for free at:
Extra Charges
Minimum rental:
One day (24h). After the 25th rental hour, an additional day will be charged.
Kilometres:
For 1-2 days rental there is a kilometre limitation. 250km/day
Airport Service Charge (A.S.C.):
11% for Aktio International Airport, (included in the price).
11% for Ioannina Airport, (included in the price).
Incident Administration Fee:
In case of an accident due to the renter’s liability, renter has the obligation to pay a non refundable fee of 25,00€ in order to cover administration expenses.
Administration Fee for fines:
The renter is liable for the payment of all traffic fines that may occur during the car rental. In case the renter does not pay the fine(s) and Upmove Rent and Lease intervenes to the procedure, there will be an Administration Fee for the fine of 60,00€ additional to the fine’s cost.
Removal of license plates:
In case of removal of license plates, the renter will be charged for the rental until the receipt of the license plates from the competent service.
Loss or damage of key:
In case of loss or damage of car key during the rental, the renter is liable for following charges:
150,00€-250,00€ for car groups GROUP A, GROUP B,
150,00€-300,00€ for car groups GROUP C, GROUP H.
Equipment:
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Equipment are available only after a reservation and if there is available at the time of rental.
Cancellation:
We understand that plans can change unexpectedly, and we strive to accommodate our customers' needs to the best of our abilities. However, we also need to ensure the efficient operation of our rental car service. Therefore, we have established the following cancellation policy:
- If a reservation is canceled 1-3 days before the scheduled pickup date, the full amount of the reservation will be charged.
- We recommend contacting our customer support team as soon as possible to notify us of the cancellation.
- If a reservation is canceled 15 days before the scheduled pickup date, a cancellation fee of 30 euros will be applied.
- Additionally, one day's rental charge will also be deducted from the refund amount.
- The remaining balance will be refunded to the customer.
- In the event of documented medical emergencies or exceptional circumstances beyond the customer's control, we will review each case individually and may offer alternative solutions or waivers at our discretion.
- Customers are required to provide supporting documentation for consideration of such exceptions.
- It is essential to inform us as soon as possible about any cancellations or changes to your reservation.
- Please contact our customer support team through the provided contact information to initiate the cancellation process.
- Refunds for cancellations will be processed as soon as possible, typically within 3-7 business days.
- The refund will be issued using the same method of payment used during the reservation process.
No-show:
In case the renter fails to collect the vehicle on the rental start date and time without any written or telephone conversation, Upmove Rent and Lease will cancel the reservation after 3 hours. Upmove Rent and Lease reserve the right to charge the renter a one day rental of the car group reserved.
Car cabin:
In case the renter returns the vehicle and its cabin has stains and requires a biological cleaning procedure (i.e. animal hair, sand etc on car seats or car floor or port baggage etc.), he will have to pay the amount of 100,00€. In case of any other damage incurred by the renter (e.g. burns etc) there will be relevant charges according to the type of damage.
Ferrying the car:
It is not allowed to load cars on board (ferrying the rented car) without the written approval / consent of the Upmove Rent and Lease Cars.
In the case of ferrying the car between Greek islands, all insurances are not valid and the renter has to return the car to the pick-up station, otherwise all transportation costs will be charged to the renter. In case of an accident or mechanical problem, the car transportation back to the mainland / Ioannina ( Upmove Rent and Lease branch) is the renter’s responsibility and for all expenses.
One way:
One way is allowed only upon agreement.
Across the border rental:
IS NOT ALLOWED.
Rental extension:
If the renter wants to keep the vehicle longer than the contracted period, he will have to contact, in written, the Upmove Rent and Lease branch from which he picked up the car in order to extend his Rental Agreement and sign the new Rental Agreement.
Payment:
Upmove Rent and Lease accepts the following ways of payment :Via credit or debit cards: Visa, American Express, Diners Club, Mastercard, via Pay Pal, or Cash.
V.A.T. 24%
Above mentioned rates include V.A.T. All traffic fines resulting from violation of the Greek traffic law are for renter’s account. Rates & Conditions may change without notice. The Ioannina town Courts of Law are responsible for resolving any problems or doubts of service that might occur.